Phone Orders



Warranties and Return Policies
30 Day 100% Satisfaction Guarantee:                                                                                               

If for any reason you are unhappy with your purchase of any item (excluding special order items, demo items, floor model items, redemption equipment and sports games) Monkeys Arcades will issue you a full refund of the purchase price less a 20% restocking fee and less shipping fees to and from your home.  For items with free shipping, actual inbound and outbound shipping fees will be deducted from your total refund amount.   New items must be unopened, in brand new condition and in all original packaging. Used and pre-played items must be returned in unused condition in all original packaging that the item was sent in.  Items that are damaged in transit can not be returned under this policy.  Please see our "Delivery Inspection" section below for more details on returns of damaged items. All items that are eligible for our 30 day return policy must be returned to us and inside our store or warehouse within 30 days  from the date of product delivery as shown on your Bill of Lading.  You must call the store to obtain an RMA before returning any products. In certain circumstances, the 30 day return policy may be extended will approval from an associate at Monkeys Arcades. Please call us for assistance to arrange return shipping on any products.  Feel free to call the store if you are unsure of which products are covered under this warranty.

Defective Products

New items deemed to be defective will be replaced or repaired under the original manufacturers’ warranties.  Defective parts or products must be returned before replacement parts or products are shipped out.  Monkeys Arcades will assist you in obtaining phone numbers and reaching the manufacturers technical support staff.  Defective items can not be returned after 60 days.   Used products are sold as is and guaranteed to be working upon shipment.



Delivery Inspection

You must thoroughly inspect all of your packages before accepting delivery. If your package is significantly damaged or if cartons are missing you should not accept the delivery without contacting us first.  If you refuse delivery, you must note on your shipping receipt refusal due to damaged contents and a detailed description of the damage.  If there is any visible damage that you believe is minor, you must write on your shipping receipt (B.O.L) a detailed description of the damage, exactly where the damage is and the words 'SUBJECT TO FURTHER INSPECTION'. If the driver does not allow you to sign the delivery receipt in the above mentioned procedures, sign "Refusal of Delivery Due to Damage" and call us. All damage must be reported to Monkeys Arcades within 2 days of receipt of merchandise. If your item(s) are damaged during transit and damage to the package is not noted on the shipping receipt (bill of lading) as described above, Monkeys Arcades will not return, exchange or reimburse any portion of the sale.  It is the customers responsibility to file all claims with the shipping company.  Monkeys will assist in obtaining any necessary information that may be needed in the claims process.



Other Returns And Exchanges

Items can not be returned because of shipping delays which are often out of our control, unless a delivery date was guaranteed in writing by an associate at Monkeys Arcades.  Also, items can not be returned if they do not fit in your desired location.  Many items in our store are large and over-sized and it is the responsibility of the end user to make the proper measurements.  Dimensions for most items are listed under the "technical specs" section of each product listing.   Please call for measurements on items where dimensions are not listed. 
Please call the store before purchasing any item of which you are unsure about the return policy.  Other returns and exchanges can be made on a case by case basis with written approval of a Monkeys Arcades associate.  If an item is returned Monkeys can arrange return shipping, or the customer may do so themselves.  If you arrange your own return shipping, the item(s) should be properly packaged and insured for it's full purchase price.  If any damage is incurred on a return shipment and you have arranged your own freight, the merchandise will be refused and you will be responsible to arrange your own freight claim.  No refunds will be processed until the merchandise is received, inspected and serial numbers are verified.


Order Cancellation/Restocking Fees
On new items, there will be a 15% fee charged for any canceled orders after your payment has been processed.  Custom orders and used items can not be canceled or returned for any reason unless approved in writing by Monkeys Arcades.  If approved, custom orders and used items will be charged a 30% restocking fee. If your order has already been shipped, buyer is responsible for all shipping charges in addition to the restocking fees.


Product Availability/Discontinuation
Due due product availability and manufacturer discontinuations, Monkeys Arcades has the right to cancel any order at any time and issue a full refund.  You will be notified via phone, email, or other reliable address you have provided in the event such instance should occur. 


Game Warranties


Used Game Warranties:

All used games are sold as is with no warranties expressed or implied unless otherwise noted.   Technicians thoroughly inspect and test each machine before shipment.  They are guaranteed to be working upon shipment.  Used machines also may have minor cosmetic imperfections as well.   After the machine leaves our warehouse we are not responsible for any damage or repairs unless the appropriate damage is noted on the bill of lading.  Once the damage is verified, we will file a damage claim with the carrier.  Standard claim processing time in the freight industry is 30-90 days from the date the claim is filed.  If approved by the carrier, repairs and or exchanges will be processed.  In the event a machine arrives in non-working condition, please call us as we will do our best to diagnose the problem via technical phone support. 


Original Manufacturer Warranty:

If it is determined that an item is covered under warranty, the defective parts or products must be returned before replacement parts or products are shipped out.

All new games and products purchased from Monkeys Arcades come with the Original Manufacturer Warranty.  New games and products purchased with no additional warranties are limited to only the Original Manufacturer Warranty.  No other warranties are expressed or implied.  Manufacturer warranties are as follows:

All warranties and their policies and terms are subject to revision by factory or manufacturer without notice.  All Manufacturer warranties are valid in the US only.

 
Andamiro – 90 Day Limited Warranty

Arachnid – 90 Day Electronic Boards and Monitor / 1 Year Dartboard Head

Bay-Tek – 6 Month Limited Warranty

Benchmark – 1 Year Full Warranty All Games / 2 Year Full Warranty on Crane Games

Champion – Lifetime Full Warranty on Playfield

Chicago Gaming – 90 Day Limited Warranty on Ms. Pacman and Golden Tee Complete

Coastal Amusements – 1 Year Limited Warranty on GT Series / 90 days on Crane Games

GL Technologies – 1 Year Warranty on Parts and Labor

Global VR – 90 Day Limited Warranty

ICE – 90 Day Limited Warranty General / 60 Day Warranty on Electronic Boards

I.T.. – 90 Day Ltd. On Electronic Boards and Trackball / 1 Year Ltd on Hard Drive

JVL – 15 Month Limited Warranty Overall / 5 Year Limited Warranty on Touchscreens

Merit Industries – 1 Year Limited Warranty Overall / 5 Year Ltd. Warranty Touchscreen

Namco – 90 Day Limited Warranty

Rowe Changers – 2 Year Limited Warranty

Rowe International – 1 Year Limited Warranty

Sega – 90 Day Limited Warranty Overall / 1 Year Limited Warranty on Plasma Screens

Shelti – Varies by Product

Skee-ball – 1 Year Limited Warranty

Smart Industries – 3 Year Limited on Electronic Boards / 1 Year Limited on Assemblies

Stern Pinball -  2 Month Limited Warranty on Printed Circuit Boards and Game Logic 
Stern Pinball - 9 Month Limited Warranty on Dot Matrix Display Boards.  Restrictions Apply

TLC Industries – 90 Day Limited Warranty

Trio-Tech 6 Month Limited Warranty

Tsunami – 1 Year Ltd. Warranty on Motors & Boards / 90 Day Ltd. on Monitor and Computer

Wurlitzer Jukeboxes – 1 Year Limited Warranty on Most Parts

 

Please call or email Monkeys Arcades for warranty information on products not listed.


Optional Extended Warranties

1 Year Limited Warranty:

1 Year Limited Warranties are available on many products at Monkeys Arcades.  The warranty period starts the date of product delivery.  Warranty is only available for games and machines that are home use only.  Games found to be used commercially will be void of all warranties.  Any game that purchased with an optional bill or coin acceptor is void of all warranties.  During the 1 year period, all games and products will be repaired through the Original Manufacturer Warranty when applicable. This warranty covers technical diagnosis via phone support (when possible), all original non-moving parts and any time and labor to repair parts that are shipped or brought back to Monkeys Arcades.  Customers are responsible for all shipping charges.  It is also the responsibility of the customer to track and insure any part or game that is being shipped to Monkeys Arcades. Parts will be deemed defective and warranted only after a telephone diagnosis with a Monkeys Arcades technician or after an in-home service is done by an approved Monkeys Arcades technician at the customer’s expense.  No other warranties are expressed or implied.

 

2 Year Limited Warranty:

2 Year Limited Parts Warranties are also available on many products at Monkeys Arcades.  The warranty period will be 2 years from the date of product delivery.  Warranty is only available for games and machines that are home use only.  Games found to be used commercially will be void of all warranties. Any game that purchased with an optional bill or coin acceptor is void of all warranties.  This warranty covers: pinball machine displays, bumpers and flippers / game monitors, displays, track-balls, buttons, steering wheels and joysticks / jukebox electronics and amplifiers / air hockey electronics and blowers / screens for all Merit and JVL machines / power supplies / amplifiers / fuses / coin acceptors / power cords, and most electronic circuit boards up to $3000.00.  This warranty also covers technical diagnosis via phone support (when possible) and any time and labor to repair parts that are shipped or brought back to Monkeys Arcades. Customers are responsible for all shipping charges.  It is also the responsibility of the customer to track and insure any part or game that is being shipped to Monkeys Arcades. Parts will be deemed defective and warranted only after a telephone diagnosis with a Monkeys Arcades technician or after an in-home service is done by an approved Monkeys Arcades technician at the customer’s expense.  Only parts mentioned above are included in the warranty.  No other warranties are expressed or implied.

 

3 Year Limited Warranty:

3 Year Limited Parts Warranties are also available on many products at Monkeys Arcades.  The warranty period will be 3 years from the date of product delivery.  Warranty is only available for games and machines that are home use only.  Games found to be used commercially will be void of all warranties.  Any game that purchased with an optional bill or coin acceptor is void of all warranties.  This warranty covers: pinball machine displays, bumpers and flippers / game monitors, displays, track-balls, buttons, steering wheels and joysticks / jukebox electronics and amplifiers / air hockey electronics and blowers / screens for all Merit and JVL machines / power supplies / amplifiers / fuses / coin acceptors / power cords, and most electronic circuit boards up to $3000.00.  This warranty also covers technical diagnosis via phone support (when possible) and any time and labor to repair parts that are shipped or brought back to Monkeys Arcades. Customers are responsible for all shipping charges.  It is also the responsibility of the customer to track and insure any part or game that is being shipped to Monkeys Arcades. Parts will be deemed defective and warranted only after a telephone diagnosis with a Monkeys Arcades technician or after an in-home service is done by an approved Monkeys Arcades technician at the customer’s expense.  Only parts mentioned above are included in the warranty.  No other warranties are expressed or implied.

 
Warranty Restrictions:

 

Please note all warranties above will become completely null and void if any of the following apply:

 

  1. Game is abused or misused in any way
  2. Game is dropped or knocked over
  3. Game is repaired by anyone other than a technician approved by Monkeys Arcades
  4. Game is used in a commercial environment
  5. Game is placed in direct sunlight or outdoors
  6. Game is damaged due to water or flooding
  7. Game is moved from its original location
  8. Game is altered or changed in any way

 

Warranty does not cover shipping damage, improper use, failure to follow instructions, improper installation / maintenance, , accidental damage, any damage caused by excessive heat or humidity, any damage caused by storms, lightning or excessive voltage, or any game that is purchased with an optional bill or coin acceptor.


Warranty Disclaimer
This site and the new materials and new products on this site are provided with full manufacturers warranty. Warranties vary from product to product.  Average warrantites average from 60 days to 1 year, some shorter and some longer.  Please call for specific product warrant information that is not listed.  Extended warranties are also available as shown above.   All used products are sold as is with no warranty unless otherwise noted.  To the fullest extent permissible pursuant to applicable law, Monkeys Arcades disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Monkeys Arcades does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Monkeys Arcades does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.



First Name

Last Name

Product Code :

Product Code :

Product Code :

Product Code :

Total Price: $

By clicking submit you agree to the terms and conditions stated above.





















    Please enter the following code into the box provided: