Phone Orders Warranties and Return Policies 30 Day 100% Satisfaction Guarantee: ![]() New items deemed to be defective will be replaced or repaired under the original manufacturers’ warranties. Defective parts or products must be returned before replacement parts or products are shipped out. Monkeys Delivery Inspection You must thoroughly inspect all of your packages before accepting delivery. If your package is significantly damaged or if cartons are missing you should not accept the delivery without contacting us first. If you refuse delivery, you must note on your shipping receipt refusal due to damaged contents and a detailed description of the damage. If there is any visible damage that you believe is minor, you must write on your shipping receipt (B.O.L) a detailed description of the damage, exactly where the damage is and the words 'SUBJECT TO FURTHER INSPECTION'. If the driver does not allow you to sign the delivery receipt in the above mentioned procedures, sign "Refusal of Delivery Due to Damage" and call us. All damage must be reported to Monkeys Arcades within 2 days of receipt of merchandise. If your item(s) are damaged during transit and damage to the package is not noted on the shipping receipt (bill of lading) as described above, Monkeys Arcades will not return, exchange or reimburse any portion of the sale. It is the customers responsibility to file all claims with the shipping company. Monkeys will assist in obtaining any necessary information that may be needed in the claims process. Other Returns And Exchanges Items can not be returned because of shipping delays which are often out of our control, unless a delivery date was guaranteed in writing by an associate at Monkeys Arcades. Also, items can not be returned if they do not fit in your desired location. Many items in our store are large and over-sized and it is the responsibility of the end user to make the proper measurements. Dimensions for most items are listed under the "technical specs" section of each product listing. Please call for measurements on items where dimensions are not listed. Please call the store before purchasing any item of which you are unsure about the return policy. Other returns and exchanges can be made on a case by case basis with written approval of a Monkeys Arcades associate. If an item is returned Monkeys can arrange return shipping, or the customer may do so themselves. If you arrange your own return shipping, the item(s) should be properly packaged and insured for it's full purchase price. If any damage is incurred on a return shipment and you have arranged your own freight, the merchandise will be refused and you will be responsible to arrange your own freight claim. No refunds will be processed until the merchandise is received, inspected and serial numbers are verified. Order Cancellation/Restocking Fees On new items, there will be a 15% fee charged for
any canceled orders after your payment has been processed. Custom orders and used items can not be canceled or returned for any reason unless approved in writing by Monkeys Arcades. If approved, custom orders and used items will be charged a 30% restocking fee. If your
order has already been shipped, buyer is responsible for all shipping charges in addition to the restocking fees.
Product Availability/Discontinuation
Due due product availability and
manufacturer discontinuations, Monkeys Arcades has the right to cancel
any order at any time and issue a full refund. You will be notified
via phone, email, or other reliable address you have provided in the
event such instance should occur.
Game Warranties Used Game Warranties: All used games are sold as is with no warranties expressed or implied unless otherwise noted. Technicians thoroughly inspect and test each machine before shipment. They are guaranteed to be working upon shipment. Used machines also may have minor cosmetic imperfections as well. After the machine leaves our warehouse we are not responsible for any damage or repairs unless the appropriate damage is noted on the bill of lading. Once the damage is verified, we will file a damage claim with the carrier. Standard claim processing time in the freight industry is 30-90 days from the date the claim is filed. If approved by the carrier, repairs and or exchanges will be processed. In the event a machine arrives in non-working condition, please call us as we will do our best to diagnose the problem via technical phone support.If it is determined that an item is covered under warranty, the defective parts or products must be returned before replacement parts or products are shipped out.
Arachnid – 90 Day Electronic
Boards and Monitor / 1 Year Dartboard Head Bay-Tek – 6 Month Limited
Warranty Benchmark – 1 Year Full
Warranty All Games / 2 Year Full Warranty on Crane Games Champion – Lifetime Full
Warranty on Playfield Coastal Amusements – 1 Year
Limited Warranty on GT Series / 90 days on Crane Games GL Technologies – 1 Year
Warranty on Parts and Labor Global VR – 90 Day Limited
Warranty ICE – 90 Day Limited Warranty
General / 60 Day Warranty on Electronic Boards I.T.. – 90 Day Ltd. On
Electronic Boards and Trackball / 1 Year Ltd on Hard Drive JVL – 15 Month Limited
Warranty Overall / 5 Year Limited Warranty on Touchscreens Merit Industries – 1 Year
Limited Warranty Overall / 5 Year Ltd. Warranty Touchscreen Namco – 90 Day Limited
Warranty Rowe Changers – 2 Year
Limited Warranty Rowe International – 1 Year
Limited Warranty Sega – 90 Day Limited Warranty
Overall / 1 Year Limited Warranty on Plasma Screens Shelti – Varies by Product Skee-ball – 1 Year Limited
Warranty Smart Industries – 3 Year
Limited on Electronic Boards / 1 Year Limited on Assemblies Stern Pinball - 2 Month Limited Warranty on Printed Circuit Boards and Game Logic TLC
Industries – 90 Day Limited Warranty Trio-Tech
6 Month Limited Warranty Tsunami
– 1 Year Ltd. Warranty on Motors & Boards / 90 Day Ltd. on Monitor and
Computer Wurlitzer
Jukeboxes – 1 Year Limited Warranty on Most Parts Please call or email Monkeys Optional Extended Warranties
1 Year Limited Warranty: 2 Year Limited Warranty: Please note all warranties
above will become completely null and void if any of the following apply:
Warranty does not cover shipping damage, improper use, failure to follow instructions, improper installation / maintenance, , accidental damage, any damage caused by excessive heat or humidity, any damage caused by storms, lightning or excessive voltage, or any game that is purchased with an optional bill or coin acceptor. Warranty Disclaimer This site and the new materials and new products on this site are provided with full manufacturers warranty. Warranties vary from product to product. Average warrantites average from 60 days to 1 year, some shorter and some longer. Please call for specific product warrant information that is not listed. Extended warranties are also available as shown above. All used products are sold as is with no warranty unless otherwise noted. To the fullest extent permissible pursuant to applicable law, Monkeys Arcades disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Monkeys Arcades does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Monkeys Arcades does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. |